Return Rules Summary
- Returns accepted within 45 days of receiving the product.
- Restocking fee: 35% of the product price
- Refund processing time: 7 days
- Customer provides return shipping
Return Details
All returns require return authorization and a Return Material Authorization (RMA) number. If Ropremium is responsible for an order processing error, Ropremium will ship the replacement free of charge and take responsibility for the costs associated with return shipping. The customer is expected to disclose order/shipment problems within 10 days. The Customer should coordinate with Ropremium as quickly as possible, on all order processing errors in order to facilitate the return and reorder process.
Return Authorization will only be approved, at Ropremium discretion, for stock product purchased in the past 45 days. Approved returns will be issued credit at the invoiced cost less a 35% restock fee and return shipping. All authorized returns will be inspected upon arrival and must be in sellable condition and packaged in the original packaging. Due to its fragile nature, venting components are only returnable when palletized. Returns will be denied credit for the following reasons, including but not limited to: product that has been opened, used or installed, repackaged, packaging abused, or missing/incomplete product.
After receiving an RMA number from Ropremium customer service, the RMA number must be written on a separate piece of paper and taped to the return, do not write on the product or packaging. The customer is expected to return the product in a timely manner, otherwise credit may be denied at Ropremium discretion. The customer may request that Ropremium coordinate the return shipping. If so, the customer will be responsible for the shipping costs and assumes all risk of any damage or loss that occurs on the return shipping. An RMA can requested via support@ropremium.com
We have a 45-day return policy, which means you have 45 days after receiving your item to request a return. You'll also need the receipt or proof of purchase. A restocking fee of 35% of the product price will be deducted from your refund for all returns. To start a return, you can contact us at support@ropremium.com
Make sure the products you want to return are clean, unworn, unused, in their original packaging and contain their original labels.
Shipping Damage
All freight shipments must be thoroughly inspected by the consignee (the customer) upon arrival. Inspection consists of confirming ownership (addressed and shipped to correct destination), confirming the count of all items shipped, and walking around the shipment, checking for dents, cracks, creases, holes, and any other sign of possible damage. Ropremium provides pictures of how shipments are prepared for shipping along with packing slips to aid in the inspection process. Delivery to a job site or a homeowner constitutes delivery to the consignee and the inspection process remains the same.
Damage to the packaging & wrapping constitutes visible damage and warrants opening the packaging to inspect further. Contact support@ropremium.com with the tracking number, description of damaged goods, copy of the signed delivery receipt notating damage/exception, and photos of the damage. Keep the damaged product in or with the original packaging material if possible. While awaiting inspection by the carrier, the consignee must hold the damaged shipment and its contents in the same condition that they were delivered in. Concealed damage as a result of shipping must be disclosed to Ropremium within 48 Hours.
Contact support@ropremium.com with the order number, description and photos of the damaged goods along with photos of the packaging.
Refund Process
Upon receipt of the returned goods, we will send you an email confirming their arrival. In this email we will also inform you of the status of your refund request, whether it has been approved or rejected. If approved, the refund request will be processed and the credit will be automatically transferred to your original payment method or credit card within 7 days.
Exchanges
We only replace products that are defective or damaged. If you need to exchange an item, please contact us at support@ropremium.com. The quickest way to get the item you want is to return your current item and place a new order for the desired one.
Business Detail
Address:
286 Howe Avenue Fl 1,
Passaic NJ 07055 USA
Customer service contact
Phone:+1973-330-6910
Email: support@ropremium.com
Business Hours:
Monday to Friday: 9:00 AM - 5:00 PM (EST)
